GORJES YOU SALON POLICIES

SERVICE COMMITMENT

Gorjes You is committed to delivering excellence. If you are unsatisfied with your haircut or colour, please inform us within seven days (one week) of your hair appointment. We will make the required adjustments to your hair without a fee. No refunds will be given for services unless approved by director of Gorjes You.

CONSULTATIONS

Consultations are a vital part of our hairdressing service. This is where the magic begins so please bring pictures to help us with your inspiration. Consultations are complimentary and you can expect a quote for services prior to commencement.

BOOKINGS

We are always excited to see you! To avoid disappointment, please book up to two weeks in advance or make future bookings at the end of each service. We offer an SMS reminder service which is sent 48 hours prior to your appointment. On receipt of this text, we ask that you confirm “Yes” or cancel with “No”. Gorjes You reserves the right to cancel any unconfirmed appointments. No-shows will be required to pay deposits for all future appointments. All appointments booked outside of standard trade hours will incur a 30% surcharge and will require payment in full when making the appointment.

CANCELLATIONS

We understand that things come up! Please do your best to reschedule 48 hours before your appointment. No-shows and last-minute cancellations can impact other clients who want to book appointments with us! 48 hours cancellation notice is required to avoid 50% payment of service charge due to non-attendance.

ARRIVAL TIME

The time allocated for your appointment is reserved for you. Please arrive on time or 5 minutes before your appointment to ensure you receive the full service you have booked in for. If you are running late please let us know; we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment, or may not have the time to complete the whole service, in which case we will need to reschedule your appointment.

PARKING

Please be mindful of your parking time restrictions as Gorjes You cannot be responsible for any parking fines obtained whilst in the salon.

PAYMENT TERMS

Gorje You requires full payment on completion of your appointment. We accept cash, PayPal, direct debit, Visa, Mastercard and American Express.

PRICING & QUOTES

All prices are in $AUD and are subject to change without notice. For accurate pricing, please request a complimentary in salon consultation. All quotes sent via email, phone, Facebook and/or Instagram are estimates only and may not be the final price for services required. If you require a more accurate quote, please book a complimentary consultation.

PRODUCT EXCHANGE POLICY

We do not provide refunds for products of any kind, however if a product is faulty then we will exchange it.

PERSONAL ITEMS

Whilst utmost care is taken, Gorjes You accepts no responsibility for damage incurred to garments or personal items whilst in our salons.

RIGHT TO REFUSE SERVICE

Gorjes You reserves the right to refuse service to anyone demonstrating inappropriate behaviour to any member of our staff.

SOCIAL MEDIA POLICY

We ask that all guests and clients respect the privacy of our staff members and not “friend request” them on Facebook or other social media. Gorjes You staff are also required to adhere to this policy and are required to not accept friend requests. We apologize for the inconvenience but if you need to contact the salon after hours or wish to make an enquiry, we kindly request that you use our official social media pages on Facebook and/or Instagram.

GIFT VOUCHERS

Gorjes You gift vouchers are valid for 36 months from the date of purchase and are valid for services only. Unused balances are not redeemable for cash but are transferable to your next appointment. If services exceed the voucher amount, the balance of sale must be paid in full. Gift Vouchers are transferable to a family member or friend. Lost or stolen vouchers will not be replaced or refunded. Gift vouchers are not exchangeable for cash.